Agenda

The WOW! Factor

Behind the Scenes

The Wireless Industry

Networking Experience

Sunday, October 16
Time	Activity
8:00	Blue Monster Golf Experience sponsored by eSecuritel
10:00-6:00	Registration sponsored by OFFWIRE
12:00	Everglades Tour sponsored by Technocel
12:30	Golf Tournament sponsored by eSecuritel
7:30-10:00	Welcome Reception sponsored by ProtectCell and iQmetrix
Monday, October 17
Time	Session	Session		Session
Location	Legends 9 – 12	Legends 7 & 8		Legends 6
8:00-8:45	Breakfast & Vendor Showcase breakfast sponsored by Qmadix
8:45-9:00	Introduction
9:00-10:00	Neil Pasricha – The Search for Awesome Leadership
10:00-10:30	Break & Vendor Showcase break sponsored by PreCash
10:30-11:00	Trends in Wireless Retail Keynote with Christopher Krywulak
11:00-11:45	Product Announcements
11:45-12:45	Lunch & Vendor Showcase lunch sponsored by Qmadix
12:45-1:35	RQ4 – What You Don’t Know You Don’t Know with Stacy Hamer	Positive Leadership: The Science of Success-Driving Communication with Michelle Gielan		The RQ4 Business Intelligence Basics with Cory Paetsch & Keith Nelson
1:40-2:30	The Client Reality with Kurt Reinhart	Industry Comparison – Where Do You Rank? with Stacy Hamer		XQ Live! with Tara Filson & Jacquie Scarlett
2:30-2:45	Break & Vendor Showcase break sponsored by PreCash
2:45-3:45	Success Stories from Wireless Retail with Stacy Hamer	Wireless Retail Scorecard with Seamus McAteer & Kim Feraday		Planning for XQ with Jacquie Scarlett & Rachel Liste
3:45-4:15	Break & Vendor Showcase break sponsored by PreCash
4:15-5:05	Maximizing RQ4 Business Intelligence Utilization with Sarah Tuff	Using RQ4 to Wow Your Customers with Clayton Caswell & Megan Slinn		Building a Great Customer Experience Across Multiple Touch Points with Tara Filson & Anne Forkutza
5:10-6:00	RQ4 Hot Topic: Employee Commissioning and Chargebacks with Stacy Hamer	Finding Your Management Rhythm with Kurt Reinhart		The Future of Interactive Retail with XQ Team Members
7:00-10:00	Monday Night Glow Party sponsored by Flipswap
Tuesday, October 18
Time	Session	Session		Session
Location	Legends 9 – 12	Legends 7 & 8		Legends 6
8:00-9:00	Breakfast & Vendor Showcase breakfast sponsored by Qmadix
9:00-10:00	Douglas Stephens – What’s In Store
10:00-10:30	Break & Vendor Showcase break sponsored by PreCash
10:30-11:30	State of the Wireless Industry moderated by Anne Weiler
11:30-12:30	Lunch & Vendor Showcase lunch sponsored by Qmadix
12:30-1:25	Taking Advantage of RQ4 Reporting and Dashboards with Kelly Markewich & Erin Drake	Ideas to Inspire
1:30-2:30	XQ Content Management and Staff Training with Jeff Vall	Recruiting and Retaining Gen Y by Kurt Reinhart
2:30-3:00	Break & Vendor Showcase break sponsored by PreCash
3:00-4:00	Research in Motion: Powering the Mobile Community with Ross Taggart (Director – Indirect Partnerships) Note: Session will end at 3:30	The Inventory Management Game: Using RQ4 to Win with Jeff Wilson & Kris Rogers		There’s a Solution for That! with industry leading solution providers
4:00-5:00	Vendor Cocktail Hour sponsored by Mobile Line

*Agenda subject to change.

In addition to the educational tracks, take part in other learning opportunities throughout the Wireless Summit.

Meet the Experts: Get up close and personal with the iQmetrix product experts.  During conference hours, Customer Success Team members and Development Team members will be available for one-on-one conversations about iQmetrix product features, usage and best practices.

Vendor Showcase: Meet with a variety of iQmetrix partners who offer value-added products and services designed to enhance your wireless business… all in one spot!  From handset protection and trade-in solutions to accessory suppliers and wireless retail consultants, the vendor showcase will provide an opportunity for you to make valuable contacts with over 30 of the industry’s leading vendors.

Networking Opportunities: Share knowledge and best practices with hundreds of leading wireless retailers from across North America.  In addition, there will be carrier representatives, handset manufacturers and wireless industry experts in attendance.