Agenda

Highlights:

The agenda of our 10th Annual Summit is driven primarily by client feedback. Since we are celebrating a major Summit anniversary, this year more than any other year, we want it to be all about our clients.

According to your feedback, we have built an agenda featuring three educational tracks, with content catering to all levels of wireless retail staff (from sales, to management, to executives):

  • Inspire: new directions for your business
  • Experience: new ways to shape the customer/retail experience
  • Enable: leveraging iQmetrix solutions to drive business growth

Suggested Agenda:


Full Agenda

Sunday, October 19
Time Activity
8:00am-2:00pm

Welcome Activity: Golf Tournament

11:00am-3:30pm

Welcome Activity: Sailboat Racing

2:00pm-7:00pm

Registration

Sponsored by HYLA Mobile

5:00pm-7:00pm

Vendor Showcase & Cocktail Hour

Sponsored by HYLA Mobile

7:00pm-9:00pm

Welcome Reception

Sponsored by ProtectCELL

Monday, October 20
Time Room 1 (Indigo B/F) Room 2 (Indigo C/G) Room 3 (Indigo D/H) Room 4 (Indigo 202)
8:00am-9:00am

Breakfast & Vendor Showcase

Sponsored by MobileLine Communications

9:00am-9:15am

Introduction

9:15am-10:30am
10:30am-11:00am

Break & Vendor Showcase

Sponsored by Hire Well Now

11:00am-12:00pm

Omnichannel Retail: The Move from Channel to Platform

with Thu Tran and Chris Nicol

An In-Depth Look at AT&T /Sprint Reporting

with Ashia Coleman & Andrew Tuplin

Countdown! Top 10 from the Last 10

with Stacy Hamer & Kelly Markewich

Optimizing for US Cellular Carrier Setup

with Karrie Stokes & Nick Palazzo

12:00pm-1:00pm

Lunch & Vendor Showcase

Sponsored by MobileLine Communications

1:00pm-1:55pm

E-Commerce: Creating an Online Destination

with Jerome Valdez and Brayden Gervan

Recruiting and Retaining the RIGHT Staff

with Jonathan Bergman

Using Brain Science to Enhance Consumer Engagement, Loyalty, and Happiness

with Dr. Jay Kumar

An In-Depth Look at Verizon Reporting

with Ashia Coleman & Andrew Tuplin

2:05pm-3:00pm

Retail Leadership: Coaching Performance

with Kurt Reinhart

Big Data: Driving the Right Behavior

with Sarah Tuff

Where Are You Vulnerable? The Latest in Loss Prevention

with Stacy Hamer & Kris Rogers

Optimizing for Canadian Carrier Setup

with Karrie Stokes & Megan Slinn

 

3:00pm-3:30pm

Break & Vendor Showcase

Sponsored by MobileLine Communications

3:30pm-4:15pm
4:15pm-5:15pm
7:00pm-10:00pm
10:00pm-Close

Monday Night After Party

Bub’s @ The Ballpark

Sponsored by myCharge

Tuesday, October 21
Time Room 1 (Indigo B/F) Room 2 (Indigo C/G) Room 3 (Indigo D/H) Room 4 (Indigo 202)
8:00am-9:00am

Breakfast & Vendor Showcase

Sponsored by MobileLine Communications

9:00am-9:15am

Introduction

9:15am-10:00am
10:00am-10:30am

Break & Vendor Showcase

Sponsored by Hire Well Now

10:30am-11:25am

Blurring the Lines of Physical and Virtual Merchandising

with Andy Wall & James Ingold

Motivation 101: How Managers Can Drive Better Performance

with Kelly Jardine & Nick Palazzo

Managing for the Bigger Picture

with Kurt Reinhart

Optimizing for Sprint Carrier Setup

with Karrie Stokes & Tracy Lee

11:35am-12:30pm

10 Integrated Solutions All-Stars

with Megan Howse

Optimizing for Verizon Carrier Setup

with Karrie Stokes & Kelly Jardine

How RQ Saved Christmas

with Kris Rogers & Tashia Walters

An In-Depth Look at US Cellular Reporting

with Ashia Coleman & Andrew Tuplin

12:30pm-2:00pm

Lunch, Vendor Showcase & Roundtables

Sponsored by MobileLine Communications

2:00pm-3:00pm

Retail Trends for the Next 10

with Allan Pulga

Optimizing for AT&T Carrier Setup

with Karrie Stokes & Tracy Lee

10 Minutes to Open and Close the Day: Store Staff Checklist

with Kris Rogers & Megan Slinn

An In-Depth Look at Canadian Carrier Reporting

with Ashia Coleman & Andrew Tuplin

3:00pm

Vendor Cocktail Hour

Sponsored by Chase Paymentech

We are excited for this year’s all-new agenda. We hope it provides you with fresh ideas, product-related expertise and an understanding of new and emerging technology – which you can bring home to share with the rest of your company and ultimately drive new growth.


In addition to the educational tracks, take part in additional learning opportunities throughout the Summit:

In-Store Experience Lab: Experience our latest products in our hands-on demo area. Chat with iQmetrix product experts about new features and integrations or simply browse on your own. More details to follow.

Vendor Showcase: iQmetrix draws the best wireless partners and vendors and puts them all in one spot. From handset protection and trade-in solutions to accessory suppliers and consultants, the vendor showcase puts you in front of 30 industry-leading vendors.

Networking Opportunities and Roundtable Discussions: Get together and compare notes with hundreds of leading indirect wireless dealers. This year, we’re also inviting you to sit down with dealers on the same carrier as you, in a collaborative roundtable format.

Please note: this agenda remains subject to change until the actual event.

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